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Legal

Legal and policy centre

The terms and policies that govern Paysasa, written for Kenya’s Data Protection Act, 2019, the National Payment System Act, 2011 and the CBK payments framework.

Last updated: 28 October 2026

Template: not legal advice. This document is a starting template drafted with Kenyan law and the Central Bank of Kenya (CBK) payments framework in mind. It must be reviewed and adapted by a qualified Kenyan advocate before you publish or rely on it. Replace every [bracketed placeholder], confirm licensing statements and check each statutory reference against the current law.

Every policy in one place

Start with the Terms of Service and Privacy Policy, then read the policy for the product you use.

Terms of Service

The agreement for using Paysasa wallets, checkout, escrow and APIs.

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Privacy Policy

What personal data we collect, why, and the rights you have under the DPA 2019.

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Cookie Policy

The cookies we use and how to control them.

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Acceptable Use Policy

What is not allowed on Paysasa, including restricted businesses.

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Escrow Terms

How Escrow Safe Trade holds, releases and returns funds.

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Refund Policy

Refunds, reversals, wrong payments and chargebacks.

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AML and KYC Policy

Identity verification and financial-crime controls under POCAMLA.

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Data Protection

Controller and processor roles, ODPC registration and DPA terms.

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Questions about a policy?

Our team can explain any policy in plain language. Compliance and data-protection requests are answered by named contacts.

  • Privacy and data requests: DPO inbox
  • Security reports: responsible disclosure
  • Complaints: support within two working days
  • Regulators: CBK, ODPC and the FRC

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